Brother South Africa Standard Warranty Terms

When you purchase a Brother product, we continue to support our customers and products with a FREE product warranty, either On-site or Carry-In. Our warranty is automatic, you don't need to register.

WARRANTY TERMS

When you purchase a Brother printer or multifunction centre and our genuine inks or toners, we’ll support you every step of the way with our 5-year printer warranty commitment, either On-site or Carry-in. You do not need to register your product, our warranty is automatic when you purchase your Brother printer.

All Brother warranties are for products sold in South Africa only.

Brother International South Africa (PTY) LTD ("Brother")
96 Sovereign Drive, Route 21 Corporate Park, Irene, 0157, South Africa

Telephone: +27 (0) 12 345 5332
Click here to contact us

This warranty applies to purchases made on or after the effective date identified above.

Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother.

The warranty applies to claims notified by you during the "Warranty Term" identified in the table below. The Warranty Term starts from the date you purchase the product. However, despite this, the warranty ceases when the product is rented, sold or otherwise disposed of by you.

Mustek Limited Service Partner



The Brother 5-Year printer warranty is serviced by long-time channel partner and distributor of Brother printers in South Africa, Mustek Limited. With over 30 years in the ICT arena and a nationwide footprint of 10 branches and on-site support technicians, Mustek is committed to providing technical support and service of the highest quality to ensure customer satisfaction. With Brother, you can have peace of mind that we are always “At Your Side”.

To keep a Brother printer running in optimal condition we recommend using only Brother Genuine Consumables and customers must be aware of routine maintenance as prescribed per product. Don’t ever switch off a Brother inkjet printer as it requires to do its own print head maintenance and never ignore a Brother printer requesting a replacement part. Using a Brother printer for the purpose intended and within its specifications will ensure that the warranty remains in force for the duration of its product lifecycle.

Subject to your compliance with the terms and conditions of the claims procedures, the product will be repaired at no charge for parts and labour. Only faults that are a consequence of manufacturer defects in materials or workmanship will qualify for FREE repairs. All replaced parts or products become the property of Brother. The Warranty Type for each warranted product is identified in the table below.

Products Status Standard Warranty Duration
Colour Inkjet - Multi-Function Centre
MFC-J3940DW Current 5 Year On-Site
MFC-J3540DW Current 5 Year On-Site
MFC-J2340DW Current 5 Year On-Site
MFC-T920DW Current 5 Year 50k PGS Carry-In
DCP-T820DW Current 5 Year 50k PGS Carry-In
DCP-T720DW Current 5 Year 50k PGS Carry-In
DCP-T520W Current 5 Year 30k PGS Carry-In
DCP-T420W Current 5 Year 30k PGS Carry-In
DCP-T220 Current 5 Year 30k PGS Carry-In
Colour Laser - Multi-Function Centre
MFC-L9630CDN Current 5 Year On-Site
MFC-L9570CDW Current 5 Year On-Site
MFC-L8690CDW Current 5 Year On-Site
MFC-L3750CDW Current 5 Year On-Site
DCP-L3551CDW Current 5 Year On-Site
Monochrome Laser - Multi-Function Centre
MFC-L6910DN Current 5 Year On-Site
MFC-L6900DW Current 5 Year On-Site
MFC-L5710DW Current 5 Year On-Site
MFC-L5700DN Current 5 Year On-Site
MFC-L2700DW Current 5 Year On-Site
DCP-L5510DW Current 5 Year On-Site
DCP-L2540DW Current 5 Year On-Site
DCP-1610W Current 5 Year Carry-In
Colour Laser Printer
HL-L9430CDN Current 5 Year On-Site
HL-L8360CDW Current 5 Year On-Site
HL-L3210CW Current 5 Year On-Site
Monochrome Laser Printer
HL-L6400DW Current 5 Year On-Site
HL-L5200DW Current 5 Year On-Site
HL-L2365DW Current 5 Year On-Site
HL-1210W Current 5 Year Carry-In

HOW TO MAKE A CLAIM UNDER THIS WARRANTY

Mustek Warranty Terms and Conditions (PDF/149kb)

To make a claim under this warranty you will need to:

  • Contact the National Technical Support Centre number on 086 000 2929 to register your claim.
  • Based on the warranty type, a technician will either be sent to you for our On-site Warranty or you may be directed to your nearest
    Technical Support Centre here if your product has a Carry-in Warranty.
  • Have your product serial number and proof of purchase ready for the claim process.
  • Follow the instructions for your Warranty type below.

Carry-in Warranty

  • Where the Warranty Type is Carry-In, you will be responsible for transporting the warranted product for service (including packaging, transportation and insurance costs) to and from a Technical Support Centre here. Damage caused during transportation by failing to package the product correctly will not be covered by this warranty
  • You will need to include your proof of purchase with the product
  • The typical repair time is two to four business days and is based on parts availability
  • Once your product has been repaired you will be advised regarding collection
  • Please note that should a quotation be attached to any repair, the work will only be carried out once the quotation has been accepted.

On-site Warranty

  • Where the Warranty Type is On-site, a Technical Support Centre technician will be sent to you once a serial number and proof of purchase has been supplied
  • We will endeavour to have a next business day service in major centres and three days in outlying areas
  • Our Technical Support Centre will advise you on timing of On-site repairs or return of your product in case of a product that can only be repaired at the Technical Support Centre
  • Please note that should a quotation be attached to any repair, the work will only be carried out once the quotation has been accepted.

Warranty Exclusions and Limitations

This section applies to the extent permitted by law and only covers genuine Brother products imported by Brother South Africa (PTY) LTD.

  • This warranty does not include replacement of accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of nature (including but not limited to lightning, flood, earthquake and fire), operation of product outside the manufacturer specifications, foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother Technical Support Centre, or with the use of supplies, consumable items, or add on products that are non-genuine Brother products.

Repairs

Products presented for repair may be replaced by refurbished products of the same type, rather than being replaced. Replacement or repairing of the product or part thereof does not extend or restart the Warranty Term. If a product presented for repair is capable of retaining user-generated data, you are advised that the repair of the product may result in loss of this data.

Reimbursments

Brother, its Technical Support Centres or authorised On-site technicians, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and/or labour costs for On-site service, the costs of packaging, insurance and transportation for Carry-in service, parts and labour.

Your Rights as a Consumer

This section applies if you acquire the warranted products as a consumer as defined in the Consumer Protection Act 68 of 2008 (“CPA”).

In terms of the CPA, should our products fail to meet the implied warranty of quality contained in the CPA, you are entitled within a period of 6 months after delivery to a repair, replacement or refund in respect of the product (Subject to the other provisions of the CPA). This implied warranty of quality afforded under the CPA applies irrespective of our 3 year warranty or 5 year warranty in relation to our products.

Our goods come with guarantees that cannot be excluded under the South African Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For details about the South African Consumer Law please see the following links:http://www.gov.za/documents/consumer-protection-act.

WARRANTY TERMS

When you purchase a Brother label printer and our genuine tapes and labels, we’ll support you every step of the way with our 3-year Carry-in warranty commitment. YOU DO NOT NEED TO REGISTER YOUR PRODUCT, our warranty is automatic when you purchase your Brother device. With Brother, you can have peace of mind that we are always “At Your Side”. To keep your Brother machine running in optimal condition we recommend using only Brother Genuine Consumables.

Subject to your compliance with the terms and conditions of the claims procedures, the product will be repaired at no charge for parts and labour. Only faults that are a consequence of manufacturer defects in materials or workmanship will qualify for FREE repairs. All replaced parts or products become the property of Brother.

The Warranty Type for each product is identified below.

Brother International South Africa (PTY) LTD ("Brother")
96 Sovereign Drive, Route 21 Corporate Park, Irene, 0157, South Africa

Telephone: +27 (0) 12 345 5332
Click here to contact us

This warranty applies to purchases made on or after the effective date identified above.

Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother.

Despite the above, the warranty ceases when the product is rented, sold or otherwise disposed of by you.

Products Status Standard Warranty Duration
P-touch Label Printer
PT-M95AD Current 3 Years Carry-In
PT-D210 Current 3 Years Carry-In
PT-D460BT Current 3 Years Carry-In
PT-D610BT Current 3 Years Carry-In
PT-D800W Current 3 Years Carry-In
PT-E110VP Current 3 Years Carry-In
PT-E300VP Current 3 Years Carry-In
PT-E550WVP Current 3 Years Carry-In
PT-E800T Current 3 Years Carry-In
PT-H110 Current 3 Years Carry-In
PT-H110B Current 3 Years Carry-In
PT-P300BT Current 3 Years Carry-In
PT-P700 Current 3 Years Carry-In
PT-P710BT Current 3 Years Carry-In
PT-P750W Current 3 Years Carry-In
PT-P900W Current 3 Years Carry-In
PT-P950NW Current 3 Years Carry-In
QL Label Printer
QL-1100 Current 3 Years Carry-In
QL-800 Current 3 Years Carry-In
QL-810W Current 3 Years Carry-In
QL-820NWB Current 3 Years Carry-In
TD Label Printer
TD-4420DN Current 3 Years Carry-In
TD-4550DNWB Current 3 Years Carry-In

HOW TO MAKE A CLAIM UNDER THIS WARRANTY

To make a claim under this warranty you will need to:

  • Contact the National Technical Support Centre number on 011 624 8000 to register your claim.
  • You may be directed to your nearest Technical Support Centre here.
  • Have your product serial number and proof of purchase ready for the claim process.

Carry-in Warranty

  • You will be responsible for transporting the warranted product for service (including packaging, transportation and insurance costs) to and from a Technical Support Centre here. Damage caused during transportation by failing to package the product correctly will not be covered by this warranty
  • You will need to include your proof of purchase with the product
  • The typical repair time is two to four business days and is based on parts availability
  • Once your product has been repaired you will be advised regarding collection
  • Please note that should a quotation be attached to any repair, the work will only be carried out once the quotation has been accepted

Warranty Exclusions and Limitations

Kemtek Warranty Terms and Conditions (PDF/148kb)

This section applies to the extent permitted by law and only covers genuine Brother products imported by Brother South Africa (PTY) LTD.

  • This warranty does not include replacement of accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of nature (including but not limited to lightning, flood, earthquake and fire), operation of product outside the manufacturer specifications, foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother Technical Support Centre, or with the use of supplies, consumable items, or add on products that are non-genuine Brother products.

Repairs

Products presented for repair may be replaced by refurbished products of the same type, rather than being replaced. Replacement or repairing of the product or part thereof does not extend or restart the Warranty Term. If a product presented for repair is capable of retaining user-generated data, you are advised that the repair of the product may result in loss of this data.

Reimbursments

Brother, its Technical Support Centres or authorised on site technicians, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and/or labour costs for on-site service, the costs of packaging, insurance and transportation for Carry-in service, parts and labour.

Your Rights as a Consumer

This section applies if you acquire the warranted products as a consumer as defined in the Consumer Protection Act 68 of 2008 (“CPA”).

In terms of the CPA, should our products fail to meet the implied warranty of quality contained in the CPA, you are entitled within a period of 6 months after delivery to a repair, replacement or refund in respect of the product (Subject to the other provisions of the CPA). This implied warranty of quality afforded under the CPA applies irrespective of our 3 year warranty or 5 year warranty in relation to our products.

Our goods come with guarantees that cannot be excluded under the South African Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For details about the South African Consumer Law please see the following links:http://www.gov.za/documents/consumer-protection-act.

WARRANTY TERMS

When you purchase a Brother ScanNCut machine and our genuine accessories, we’ll support you every step of the way with our 2-year Carry-in warranty commitment. YOU DO NOT NEED TO REGISTER YOUR PRODUCT, our warranty is automatic when you purchase your Brother device. With Brother, you can have peace of mind that we are always “At Your Side”. To keep your Brother machine running in optimal condition we recommend using only Brother Genuine Consumables.

Subject to your compliance with the terms and conditions of the claims procedures, the product will be repaired at no charge for parts and labour. Only faults that are a consequence of manufacturer defects in materials or workmanship will qualify for FREE repairs. All replaced parts or products become the property of Brother.

The Warranty Type for each product is identified below.

Brother International South Africa (PTY) LTD ("Brother")
96 Sovereign Drive, Route 21 Corporate Park, Irene, 0157, South Africa

Telephone: +27 (0) 12 345 5332
Click here to contact us

This warranty applies to purchases made on or after the effective date identified above.

Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother.

The warranty applies to claims notified by you during the period of twelve (12) months from the date you purchased the product ("Warranty Term"). These products will be handled as follows:-

1. Where the claim is notified by you within twelve (12) months from your date of purchase of the product - You must return the product to the place of purchase for a replacement.
2. The Warranty Type and Special Warranty Conditions for each warranted product are identified in the table below.

Despite the above, the warranty ceases when the product is rented, sold or otherwise disposed of by you.

Products Status Standard Warranty Duration
ScanNCut Machine
SDX1200 Current 2 Years Carry-In

HOW TO MAKE A CLAIM UNDER THIS WARRANTY

To make a claim under this warranty you will need to:

  • Contact the ScanNCut dealer / retail outlet / e-commerce web site that you purchased the product from.
  • Have your product serial number and proof of purchase ready for the claim process.

Carry-in Warranty

  • You will be responsible for transporting the warranted product for service (including packaging, transportation and insurance costs) to and from a Technical Support Centre here. Damage caused during transportation by failing to package the product correctly will not be covered by this warranty
  • You will need to include your proof of purchase with the product
  • The typical repair time is two to four business days and is based on parts availability
  • Once your product has been repaired you will be advised regarding collection
  • Please note that should a quotation be attached to any repair, the work will only be carried out once the quotation has been accepted

Warranty Exclusions and Limitations

This section applies to the extent permitted by law and only covers genuine Brother products imported by Brother South Africa (PTY) LTD.

  • This warranty does not include mats, blades, blade holders, pens, pen holders, sheets and other ScanNCut accessories which normally require replacement from time to time and maintenance kits (periodic or otherwise), consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer, or with the use of supplies, consumable items, or add on products that are non genuine Brother products
  • Operation of the product in excess of the specifications or other than for the intended purpose, use on electrical voltages other than shown on the rating plate, or use with the serial number or rate label removed, shall be deemed abuse.

Repairs

Products presented for repair may be replaced by refurbished products of the same type, rather than being replaced. Replacement or repairing of the product or part thereof does not extend or restart the Warranty Term. If a product presented for repair is capable of retaining user-generated data, you are advised that the repair of the product may result in loss of this data.

Reimbursments

Brother, its Technical Support Centres or authorised on site technicians, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and/or labour costs for on-site service, the costs of packaging, insurance and transportation for Carry-in service, parts and labour.

Your Rights as a Consumer

This section applies if you acquire the warranted products as a consumer as defined in the Consumer Protection Act 68 of 2008 (“CPA”).

In terms of the CPA, should our products fail to meet the implied warranty of quality contained in the CPA, you are entitled within a period of 6 months after delivery to a repair, replacement or refund in respect of the product (Subject to the other provisions of the CPA). This implied warranty of quality afforded under the CPA applies irrespective of our 3 year warranty or 5 year warranty in relation to our products.

Our goods come with guarantees that cannot be excluded under the South African Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For details about the South African Consumer Law please see the following links:http://www.gov.za/documents/consumer-protection-act.

WARRANTY TERMS

When you purchase a Brother PocketJet Mobile printer or RuggedJet Mobile Label and Receipt Printer, we’ll support you every step of the way with our 3-year Carry-in warranty commitment. YOU DO NOT NEED TO REGISTER YOUR PRODUCT, our warranty is automatic when you purchase your Brother device. With Brother, you can have peace of mind that we are always “At Your Side”. To keep your Brother machine running in optimal condition we recommend using only Brother Genuine Consumables.

Subject to your compliance with the terms and conditions of the claims procedures, the product will be repaired at no charge for parts and labour. Only faults that are a consequence of manufacturer defects in materials or workmanship will qualify for FREE repairs. All replaced parts or products become the property of Brother.

The Warranty Type for each product is identified below.

Brother International South Africa (PTY) LTD ("Brother")
96 Sovereign Drive, Route 21 Corporate Park, Irene, 0157, South Africa

Telephone: +27 (0) 12 345 5332
Click here to contact us

This warranty applies to purchases made on or after the effective date identified above.

Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother. Warranty service is only available in certain areas. See below for details.

The warranty applies to claims notified by you during the period of twelve (12) months (or three (3) months for Print-heads for GT-341,361,381), (or twelve (12) months for Print-heads for GTX-422) from the date you purchased the product ("Warranty Term").

Despite the above, the warranty ceases when the product is rented, sold or otherwise disposed of by you.

Products Status Standard Warranty Duration
Pocketjet Printer
PJ-863 Current 3 Years Carry-In
PJ-863 Current 3 Years Carry-In
Ruggedjet Printer
RJ-4250WB Current 3 Years Carry-In
RJ-3250WBL Current 3 Years Carry-In

HOW TO MAKE A CLAIM UNDER THIS WARRANTY

Mustek Warranty Terms and Conditions (PDF/179kb)

To make a claim under this warranty you will need to:

  • Contact the National Technical Support Centre number on 086 000 2929 to register your claim
  • You will be directed to your nearest Technical Support Centre (here) as your product has a Carry-in Warranty.
  • Have your product serial number and proof of purchase ready for the claim process.
  • Follow the instructions for your Warranty type below.

Carry-in Warranty

  • You will be responsible for transporting the warranted product for service (including packaging, transportation and insurance costs) to and from a Technical Support Centre here. Damage caused during transportation by failing to package the product correctly will not be covered by this warranty
  • You will need to include your proof of purchase with the product
  • The typical repair time is two to four business days and is based on parts availability
  • Once your product has been repaired you will be advised regarding collection
  • Please note that should a quotation be attached to any repair, the work will only be carried out once the quotation has been accepted

Warranty Exclusions and Limitations

This section applies to the extent permitted by law and only covers genuine Brother products imported by Brother South Africa (PTY) LTD.

  • This warranty does not include replacement of accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of nature (including but not limited to lightning, flood, earthquake and fire), operation of product outside the manufacturer specifications, foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother Technical Support Centre, or with the use of supplies, consumable items, or add on products that are non-genuine Brother products.

Repairs

Products presented for repair may be replaced by refurbished products of the same type, rather than being replaced. Replacement or repairing of the product or part thereof does not extend or restart the Warranty Term. If a product presented for repair is capable of retaining user-generated data, you are advised that the repair of the product may result in loss of this data.

Reimbursments

Brother, its Technical Support Centres or authorised on site technicians, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and/or labour costs for on-site service, the costs of packaging, insurance and transportation for Carry-in service, parts and labour.

Your Rights as a Consumer

This section applies if you acquire the warranted products as a consumer as defined in the Consumer Protection Act 68 of 2008 (“CPA”).

In terms of the CPA, should our products fail to meet the implied warranty of quality contained in the CPA, you are entitled within a period of 6 months after delivery to a repair, replacement or refund in respect of the product (Subject to the other provisions of the CPA). This implied warranty of quality afforded under the CPA applies irrespective of our 3 year warranty or 5 year warranty in relation to our products.

Our goods come with guarantees that cannot be excluded under the South African Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For details about the South African Consumer Law please see the following links:http://www.gov.za/documents/consumer-protection-act.

WARRANTY TERMS

When you purchase a Brother Sewing or Embroidery machine and our genuine accessories, we’ll support you every step of the way with our 1-year Carry-in warranty commitment. YOU DO NOT NEED TO REGISTER YOUR PRODUCT, our warranty is automatic when you purchase your Brother device. With Brother, you can have peace of mind that we are always “At Your Side”. To keep your Brother machine running in optimal condition we recommend using only Brother Genuine Consumables.

Subject to your compliance with the terms and conditions of the claims procedures, the product will be repaired at no charge for parts and labour. Only faults that are a consequence of manufacturer defects in materials or workmanship will qualify for FREE repairs. All replaced parts or products become the property of Brother.

All models, excluding the PR-Series machines, are not intended for use as a profession, business, trade or occupation.

The Warranty Type for each product is identified below.

Brother International South Africa (PTY) LTD ("Brother")
96 Sovereign Drive, Route 21 Corporate Park, Irene, 0157, South Africa

Telephone: +27 (0) 12 345 5332
Click here to contact us

This warranty applies to purchases made on or after the effective date identified in the Warranty Conditions column.

Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother.

The warranty applies to claims notified by you during the "Warranty Term" identified in the table below. The Warranty Term starts from the date you purchase the product.

Despite the above, the warranty ceases when the product is rented, sold or otherwise disposed of by you.

Products Status Standard Warranty Duration
Sewing Machines
JA1400 Current 1 Year Carry-In
JV1400 Current 1 Year Carry-In
JA1450NT Current 1 Year Carry-In
GS3700 Current 1 Year Carry-In
JA20 Current 1 Year Carry-In
JK17B Current 1 Year Carry-In
LX27NT Current 1 Year Carry-In
A16 Current 1 Year Carry-In
A150 Current 1 Year Carry-In
F420 Current 1 Year Carry-In
FS155 Current 1 Year Carry-In
NV1800Q Current 1 Year Carry-In
FS60X Current 1 Year Carry-In
Combination Sewing & Embroidery Machines
F580 Current 1 Year Carry-In
M370 Current 1 Year Carry-In
NV2700 Current 1 Year Carry-In
XP1 Current 1 Year Carry-In
Embroidery Machines
M330E Current 1 Year Carry-In
F540E Current 1 Year Carry-In
NV880E Current 1 Year Carry-In
NV18e Current 1 Year Carry-In
V3SE Current 1 Year Carry-In
BP3600 Current 1 Year Carry-In
Overlockers & Cover Stitch Machines
2504D Current 1 Year Carry-In
CV3550 Current 1 Year Carry-In
Professional Embroidery Machines
PR1055X Current 1 Year Carry-In
PR680WC Current 1 Year Carry-In
VR Current 1 Year Carry-In

HOW TO MAKE A CLAIM UNDER THIS WARRANTY

To make a claim under this warranty you will need to:

  • Contact the sewing and embroidery dealer / retail store / e-commerce web site that you purchased the product from.
  • Have your product serial number and proof of purchase ready for the claim process.

Carry-in Warranty

  • You will be responsible for transporting the warranted product for service (including packaging, transportation and insurance costs) to and from a Technical Support Centre here. Damage caused during transportation by failing to package the product correctly will not be covered by this warranty
  • You will need to include your proof of purchase with the product
  • The typical repair time is two to four business days and is based on parts availability
  • Once your product has been repaired you will be advised regarding collection
  • Please note that should a quotation be attached to any repair, the work will only be carried out once the quotation has been accepted

Warranty Exclusions and Limitations

This section applies to the extent permitted by law and only covers genuine Brother products imported by Brother South Africa (PTY) LTD.

  • This warranty does not include needles, belts, springs, lamp bulbs, bobbins, blades, etc which normally require replacement from time to time and maintenance kits (periodic or otherwise), accessories and consumable items, operation of product outside the manufacturer specifications, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer, or with the use of supplies, consumable items, or add on products that are non-genuine Brother products.

Repairs

Products presented for repair may be replaced by refurbished products of the same type, rather than being replaced. Replacement or repairing of the product or part thereof does not extend or restart the Warranty Term. If a product presented for repair is capable of retaining user-generated data, you are advised that the repair of the product may result in loss of this data.

Reimbursments

Brother, its Technical Support Centres or authorised on site technicians, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and/or labour costs for on-site service, the costs of packaging, insurance and transportation for Carry-in service, parts and labour.

Your Rights as a Consumer

This section applies if you acquire the warranted products as a consumer as defined in the Consumer Protection Act 68 of 2008 (“CPA”).

In terms of the CPA, should our products fail to meet the implied warranty of quality contained in the CPA, you are entitled within a period of 6 months after delivery to a repair, replacement or refund in respect of the product (Subject to the other provisions of the CPA). This implied warranty of quality afforded under the CPA applies irrespective of our 3 year warranty or 5 year warranty in relation to our products.

Our goods come with guarantees that cannot be excluded under the South African Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For details about the South African Consumer Law please see the following links:http://www.gov.za/documents/consumer-protection-act.

WARRANTY TERMS

When you purchase a Brother Stampcreator Pro machine and our genuine consumables, we’ll support you every step of the way with our 2-year Carry-in warranty commitment. YOU DO NOT NEED TO REGISTER YOUR PRODUCT, our warranty is automatic when you purchase your Brother device. With Brother, you can have peace of mind that we are always “At Your Side”. To keep your Brother machine running in optimal condition we recommend using only Brother Genuine Consumables.

Subject to your compliance with the terms and conditions of the claims procedures, the product will be repaired at no charge for parts and labour. Only faults that are a consequence of manufacturer defects in materials or workmanship will qualify for FREE repairs. All replaced parts or products become the property of Brother.

The Warranty Type for each product is identified below.

Brother International South Africa (PTY) LTD ("Brother")
96 Sovereign Drive, Route 21 Corporate Park, Irene, 0157, South Africa

Telephone: +27 (0) 12 345 5332
Click here to contact us

This warranty applies to purchases made on or after the effective date identified above.

Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother.

Despite the above, the warranty ceases when the product is rented, sold or otherwise disposed of by you.

Products Status Standard Warranty Duration
Stampcreator Pro
SC-2000 USB Current 2 Years Carry-In

HOW TO MAKE A CLAIM UNDER THIS WARRANTY

To make a claim under this warranty you will need to:

  • Contact the National Technical Support Centre number on 011 624 8000 to register your claim.
  • You may be directed to your nearest Technical Support Centre here.
  • Have your product serial number and proof of purchase ready for the claim process.

Carry-in Warranty

  • You will be responsible for transporting the warranted product for service (including packaging, transportation and insurance costs) to and from a Technical Support Centre . Damage caused during transportation by failing to package the product correctly will not be covered by this warranty
  • You will need to include your proof of purchase with the product
  • The typical repair time is two to four business days and is based on parts availability
  • Once your product has been repaired you will be advised regarding collection
  • Please note that should a quotation be attached to any repair, the work will only be carried out once the quotation has been accepted

Warranty Exclusions and Limitations

Kemtek Warranty Terms and Conditions (PDF/149kb)

This section applies to the extent permitted by law and only covers genuine Brother products imported by Brother South Africa (PTY) LTD.

  • This warranty does not include replacement of accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of nature (including but not limited to lightning, flood, earthquake and fire), operation of product outside the manufacturer specifications, foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother Technical Support Centre, or with the use of supplies, consumable items, or add on products that are non-genuine Brother products.

Repairs

Products presented for repair may be replaced by refurbished products of the same type, rather than being replaced. Replacement or repairing of the product or part thereof does not extend or restart the Warranty Term. If a product presented for repair is capable of retaining user-generated data, you are advised that the repair of the product may result in loss of this data.

Reimbursments

Brother, its Technical Support Centres or authorised on site technicians, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and/or labour costs for on-site service, the costs of packaging, insurance and transportation for Carry-in service, parts and labour.

Your Rights as a Consumer

This section applies if you acquire the warranted products as a consumer as defined in the Consumer Protection Act 68 of 2008 (“CPA”).

In terms of the CPA, should our products fail to meet the implied warranty of quality contained in the CPA, you are entitled within a period of 6 months after delivery to a repair, replacement or refund in respect of the product (Subject to the other provisions of the CPA). This implied warranty of quality afforded under the CPA applies irrespective of our 3 year warranty or 5 year warranty in relation to our products.

Our goods come with guarantees that cannot be excluded under the South African Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For details about the South African Consumer Law please see the following links:http://www.gov.za/documents/consumer-protection-act.