When you make contact with one of our Technical Support Centres, we suggest phoning first with your product serial number ready as telephonic support in many instances resolves the problem.
Sewing & Embroidery Technical Support
For Sewing and Embroidery Machine technical support, your dealer or retail outlet is your first line of support. If they are unable to assist you, they will escalate the support enquiry on your behalf and will keep you informed during the support process. For further information please click here.