Warranties (Applicable to South Africa only)

IMPORTANT: NO PRODUCT REGISTRATION REQUIRED

Our commitment to you does not end when you purchase a Brother product. We continue to support our customers and products with a free product warranty, either On-Site or Carry-In. Our Warranty is automatic so you don’t need to register your product. 

Below are the terms and conditions for the standard warranty of each category.

Printers & Multi-function Centres – 3-Year Warranty Effective date: 1 October 2016

When you purchase a Brother printer or multi-function centre and our genuine inks or toners, we’ll support you every step of the way with our 3-year warranty commitment. With Brother, you can have peace of mind that we are always “At Your Side”. To keep your Brother machine running in optimal condition we recommend using only Brother Genuine Consumables. By using Brother Genuine Consumables, you’ll automatically enjoy our exclusive 3-year warranty.

This warranty applies to purchases made on or after the effective date identified above.

Subject to your compliance with the terms and conditions of the claims procedures, the product will be repaired at no charge for parts and labour. Only faults that are a consequence of manufacturer defects in materials or workmanship will qualify for FREE repairs. All replaced parts or products become the property of Brother.

The Warranty Type for each warranted product is identified in the table below.

Category Warranty Term Warranty Type
INKJET DEVICES
DCP-J105 3 years Carry-in
DCP-T500W 3 years / 30,000 pages Carry-in
MFC-J200 3 years Carry-in
MFC-J3520 3 years Carry-in
MFC-J3720 3 years Carry-in
MFC-J2320 3 years Carry-in
MFC-J2720 3 years Carry-in
MFC-J3530 3 years On-site
MFC-J3930 3 years On-site
COLOUR LASER PRINTERS
HL-3150CDN 3 years On-site
HL-3170CDW 3 years On-site
HL-L8350CDW 3 years On-site
COLOUR LASER MULTI-FUNCTION CENTERS
MFC-9140CDN 3 years On-site
MFC-9330CDW 3 years On-site
MFC-L8600CDW 3 years On-site
MFC-L8850CDW 3 years On-site
MONO LASER PRINTERS
HL-1210W 3 years Carry-in
HL-L2365DW 3 years On-site
HL-L5200DW 3 years On-site
HL-L6400DW 3 years On-site
MONO LASER MULTI-FUNCTION CENTERS
DCP-1610W 3 years Carry-in
MFC-1910W 3 years Carry-in
MFC-L2700DW 3 years On-site
MFC-L2740DW 3 years On-site
MFC-L5700DN 3 years On-site
MFC-L5900DW 3 years On-site
MFC-L6900 3 years On-site
LASER FAX MACHINE
Fax-2840 3 years On-site
PJ-773 3 years Carry-in

Scanning Products – 3-Year WarrantyEffective date: 1 October 2016

Category Warranty Term Warranty Type
DESKTOP SCANNERS
ADS-3600W 3 years Carry-in
ADS-2800W 3 years Carry-in
ADS-2600W 3 years Carry-in
ADS-1600W 3 years Carry-in
ADS-1100W 3 years Carry-in
MOBILE SCANNER
DS-720D 3 years Carry-in
DS-620D 3 years Carry-in

Labelling Products – 3-Year Warranty Effective date: 1 October 2016

When you purchase a Brother labelling machine and our genuine tapes and labels, we’ll support you every step of the way with our 3-year Carry-in warranty commitment.  With Brother, you can have peace of mind that we are always “At Your Side”. To keep your Brother machine running in optimal condition we recommend using only genuine Brother Genuine Tapes and Labels. By using Brother Genuine Consumables, you’ll automatically enjoy our exclusive 3-year warranty.

This warranty applies to purchases made on or after the effective date identified above.

Subject to your compliance with the terms and conditions of the claims procedures, the product will be repaired at no charge for parts and labour.  Only faults that are a consequence of manufacturer defects in materials or workmanship will qualify for FREE repairs. All replaced parts or products become the property of Brother.

The Warranty Type for each warranted product is identified in the table below.

Category Warranty Term Warranty Type
P-TOUCH HOME
PT-80 3 years Carry-in
PT-90 3 years Carry-in
PT-M95 3 years Carry-in
PT-H105 3 years Carry-in
PT-H110 3 years Carry-in
PT-D200KT 3 years Carry-in
PT-D210 3 years Carry-in
PT-P300BT 3 years Carry-in
P-TOUCH CORPORATE
PT-P700 3 years Carry-in
PT-P750W 3 years Carry-in
PT-D450 3 years Carry-in
PT-D600 3 years Carry-in
PT-D800W 3 years Carry-in
PT-P900W 3 years Carry-in
PT-P950W  3 years Carry-in
QL CORPORATE LABELLERS
QL-700 3 years Carry-in
QL-720NW 3 years Carry-in
QL-1050 3 years Carry-in
QL-1060N 3 years Carry-in
TD-4000 3 years Carry-in
TD-4100N 3 years Carry-in
P-TOUCH INDUSTIAL LABELLERS
PT-9600VP 3 years Carry-in
PT-E100VP 3 years Carry-in
PT-E300VP 3 years Carry-in
PT-E550VP 3 years Carry-in
PT-E800T 3 years Carry-in

Sewing & Embroidery Products – 1-Year WarrantyEffective date: 1 October 2016

When you purchase a Brother Sewing or Embroidery machine and our genuine accessories, we’ll support you every step of the way with our 1-year warranty commitment.  With Brother, you can have peace of mind that we are always “At Your Side”. To keep your Brother machine running in optimal condition we recommend using only Brother Genuine Spares & Accessories.

This warranty applies to purchases made on or after the effective date identified above.

Subject to your compliance with the terms and conditions of the claims procedures, the product will be repaired at no charge for parts and labour.  Only faults that are a consequence of manufacturer defects in materials or workmanship will qualify for FREE repairs. All replaced parts or products become the property of Brother.

The Warranty Type for each warranted product is identified in the table below.

Category Warranty Term Warranty Type SPECIAL CONDITIONS
All Models 12 Months Carry-in These products are not in intended for use as a profession, business, trade or occupation
PR-Series 12 Months Carry-in

Other Products – 2-Year WarrantyEffective date: 1 October 2016

Category Warranty Term Warranty Type Special Conditions
SCANNCUT
CM series 2 years Carry-in These products are not in intended for use as a profession, business, trade or occupation
STAMPCREATOR PRO
SC-2000 2 years Carry-in
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